2023/08/23
Some Safari users have reported a problem when generating a 360° or HD export, with the following message:
"There was a problem exporting the scene for HQ rendering. Please contact support".
This random bug, beyond our control, originates from Apple's browser (Safari) and will theoretically be corrected in autumn 2023.
We therefore recommend that you install and use the Google Chrome browser to avoid potential blockages of this type.
We apologize for any inconvenience caused.
2023/10/01
Users should no longer encounter this problem.
Thank you for your patience
The Kazaplan team
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