[2023.11] Plan Access Issue - Update and Resolution in Progress

Dear Kazaplan Users,

We would like to inform you of a current situation regarding access to your plans following our latest update on Tuesday. Some users are experiencing difficulties accessing their plans, and in some cases, they are not appearing in their plan galleries.

Cause of the Issue

After thorough investigation, we have identified the cause of this malfunction. It is related to the recent update we implemented, and we understand the frustration it may be causing.

Resolution in Progress

We want to reassure you that our technical teams are actively working on resolving this issue. We have isolated the problem and are implementing the necessary corrections. We anticipate that access to your plans will be restored early next week.

What to Do in the Meantime?

We understand the importance of your plans for your projects, and we sincerely apologize for any inconvenience caused. While we work to resolve the issue, we recommend your patience. We are doing everything in our power to rectify the situation as quickly as possible.

Contact Us

If you have additional questions, concerns, or need immediate assistance, please do not hesitate to contact our support team. We are here to help you navigate through this period.

We understand the importance of platform stability for your activities, and we appreciate your understanding and loyalty to Kazaplan. We are committed to resolving this issue as swiftly as possible to provide you with a seamless experience.

Scheduled Updates

We will keep you informed of the progress in resolving the issue. Stay tuned for any additional updates we will share with you.

We thank you for your understanding and ongoing trust in Kazaplan. We apologize for any inconvenience this may have caused and appreciate your patience.

Best regards,

The Kazaplan Team