[27/02/2024-Bug Resolved ] Connection problem to our application KAZAPLAN

Dear users,

We would like to inform you that as of 27/02/2024 at 7pm, we encountered an incident affecting access to our KAZAPLAN application.

Our technical team immediately took charge of this situation and worked tirelessly to restore access to KAZAPLAN.

Updates were deployed on 28 February 2024 at 2pm to resolve the connection issues.

Unfortunately, these measures only provided a temporary solution, and our services continued to experience disruptions, impacting your ability to access your plans.

We are pleased to inform you that the problem was finally resolved successfully on 28 February 2024 at 10pm30.

Our development teams remained mobilized throughout this incident to ensure a return to normal as soon as possible.

Please accept our apologies for the inconvenience caused and thank you for your patience and understanding throughout this period.

Yours faithfully