2024/05
Dear users ,
We would like to inform you that following our work on HD renders ( [Intervention -KAZAPLAN] Rendu HD & tunnel de paiement ), we have identified a regression.
The link to the 360° viewer is missing from the HD 360° generation emails for KAZAPLAN users.
Our technical team is currently working on measures to restore this functionality so that you can easily view your 360°s again.
In the meantime, we offer you a workaround to access your 360°:
1. Connect to KAZAPLAN, the 3D/2D tool.
2. Go to the ‘My Media’ tab.
3. Use the 360° filter to display your media in 360°.
Below is an illustration of how to do this.
We apologise for any inconvenience caused and thank you for your patience.
2024/07
The 360° viewer link is working again, for both old and newly generated links.
⚠ PLEASE NOTE: You may receive duplicate emails. We are working to resolve this problem
Best regards,
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