2024/10/21
Dear users,
We would like to inform you that a problem related to payment has been detected.
Currently, several customers are experiencing difficulties when purchasing credits to generate HD photos of their plans.
Our teams are working closely with our payment provider to resolve this problem as quickly as possible and apply the necessary corrective measures.
We will keep you informed of progress regarding this situation.
2024/10/22
We have contacted our payment service provider and identified the main cause of the problem.
We are actively working to resolve it.
2024/10/23
A production roll-out has been carried out, along with testing.
The purchase of credits is now operational again.
We apologise for any inconvenience caused and thank you for your understanding.
Yours faithfully
--
Kazaplan Team
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